In the case of unexpected circumstances such as product out of stock, this latter is not invoiced. We advise you to check your invoice in your personal e-mail inbox or your customer account.
Nevertheless, under certain circumstances, we reserve the right to issue you a discount coupon equal to the amount of the missing product(s) and which you will be able to use for your next orders. You can view your discount coupons in your customer account.
If you want a refund instead of collecting a credit, please e-mail us via our contact form. You will be refunded directly to the account used for the purchase.